Customer Answers

Customer Answers

Gaps flagged

When evidence is missing it is said, instead of an answer that sounds certain but is not.

How you work it in Colleag

  1. 1

    Ask the question; the colleague answers only as far as the material reaches.

  2. 2

    The gap is described: what is missing and what it would take.

  3. 3

    Decide: test, measure or answer with a reservation.

  4. 4

    When the material arrives the answer is updated and archived.

A worked example

“Does the product withstand salt mist per the customer's requirement?”

If the test was never done: the plain statement that evidence is missing, which test it would take and what adjacent documentation actually shows. You choose between testing and answering with a reservation.

Screenshot from Colleag showing the question and the colleague's sourced answer

Screenshot from Colleag. The example uses invented figures.

The material

  • The test reports that exist
  • The requirement spec
  • The standard the customer's requirement points at

You approve

Everything the colleague produces is a proposal with sources. Nothing is published, sent or saved to the archive without a human approving it, and every figure traces to its material.

Curious what it feels like?

We run pilot programs with a few manufacturing companies at a time. Tell us about your business and we will show what the colleagues can do with your documents and your data.