Customer Answers
Customer letter drafts
Written and traceable, you approve before it goes out.
How you work it in Colleag
- 1
Ask the colleague to word the answer as a customer letter.
- 2
The colleague builds the letter on the approved material, in your tone.
- 3
Review: right promises, right reservations.
- 4
Approve and send; the letter is archived with its sources.
A worked example
“Write an answer to the customer about temperature tolerance, with the reservations.”
A letter draft quoting the datasheet and the test report, with the reservations worded and no promises beyond the material. You adjust the tone and approve.
Screenshot from Colleag. The example uses invented figures.
The material
- The approved technical material
- Earlier customer answers on the same question
- Your letter template
You approve
Everything the colleague produces is a proposal with sources. Nothing is published, sent or saved to the archive without a human approving it, and every figure traces to its material.
More from Customer Answers
Curious what it feels like?
We run pilot programs with a few manufacturing companies at a time. Tell us about your business and we will show what the colleagues can do with your documents and your data.