Customer Answers
Answers from approved material
The customer's technical question answered from datasheets and test reports, with source, never from a guess.
How you work it in Colleag
- 1
Put the customer's question to the colleague.
- 2
The colleague reads approved documentation only: datasheets, specs, test reports.
- 3
Review the answer and the sources.
- 4
Send it, or ask for a formal version for the customer letter.
A worked example
“The customer asks if the product survives 85 degrees. What do we answer?”
The answer with the exact figure and which document it comes from: the datasheet's limit and the test report backing it. If no evidence exists the colleague says so, so you never promise anything undocumented.
Screenshot from Colleag. The example uses invented figures.
The material
- Datasheets and product specs
- Test reports
- Approved customer documents
You approve
Everything the colleague produces is a proposal with sources. Nothing is published, sent or saved to the archive without a human approving it, and every figure traces to its material.
More from Customer Answers
Curious what it feels like?
We run pilot programs with a few manufacturing companies at a time. Tell us about your business and we will show what the colleagues can do with your documents and your data.